Privacy Policy

Welcome to BetPro’s Privacy Policy section. This document describes how we collect, use and protect your personal information when you interact with our platform. By using our services, you agree to the practices described in this Policy. Please take the time to carefully review this document to understand how we handle your information. If you have any questions, feel free to contact us.

Information we collect

BetPro collects different types of information in order to provide and improve our services, tailoring them to your needs. It includes:

• Personal: Your name, email address, date of birth and contacts, which you provide when you register an account or contact support.
• Account: Login details, transaction history and preferences to manage your account and provide personalized services.
• Device: IP address, browser type, operating system and device identifiers, as well as your interaction with our site, such as pages visited, actions taken and session duration.
• Location: We use a variety of technologies, including GPS, Wi-Fi and IP address, to provide services and comply with legal requirements.
• Cookies and Tracking Technologies: We use cookies, web beacons and similar tracking technologies to collect information about your behavior, preferences and interactions with our site, which allows us to provide targeted advertisements.
• Third Parties: Social media and payment processors, to verify your identity, prevent fraud.
• Communication: Emails, chat transcripts and feedback, to address your inquiries, resolve issues and improve customer support.
• Compliance: Identity verification, money laundering checks and regulatory reporting requirements.
• Children’s Information: We do not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware of the collection of such information, we will take steps to delete it immediately.

By using our services, you consent to the collection, processing and storage of your information as described in this Policy. We are committed to protecting it and keeping you safe.

How we use your information

BetPro uses the information we collect for a variety of purposes to improve personalized services and security. Here’s how we use it:

• Account Management: To create and manage your account, including verifying your identity, processing transactions and providing customer support.
• Personalization: To personalize your experience on our site, such as tailoring content, offers and recommendations based on your preferences and behavior.
• Communication: To contact you, send important notifications, updates, promotional offers, and respond to your inquiries and feedback.
• Service Improvement: To evaluate and improve our services, features and functionality, and to develop new products.
• Security and Fraud Prevention: To maintain security, detect and prevent fraud, unauthorized access and other threats.
• Legal Compliance: To fulfill legal obligations such as meeting regulatory requirements, conducting anti-money laundering checks, and responding to legal inquiries and investigations.
• Marketing and Advertising: To deliver targeted advertising, promotions and marketing messages that may be of interest to you, both on our site and through third party channels.
• Analytics and Research: To obtain information about user behavior, trends and preferences to help us optimize our services, measure performance and make informed business decisions.
• Location-Based Services: If you enable location-based services, we may use information about your location to provide relevant content, offers and services based on your geographic location.
• Aggregated and Anonymized Data: We may aggregate and anonymize data for statistical analysis, research and reporting purposes without identifying individuals to understand usage patterns and trends.

We are committed to using it responsibly and transparently, in accordance with this Privacy Policy and applicable law.

Data Retention

BetPro adheres to strict guidelines to ensure that we only retain your personal information for as long as necessary to fulfill the purposes set out in our privacy policy or as required by law. Below is an overview of our retention practices:

• Account: your name, email address and contacts, for as long as it remains active and for a reasonable period of time thereafter to facilitate account management, customer support and legal compliance.
• Transaction Records: Payment history and betting activity, for a period of time to comply with financial regulations, resolve disputes and prevent fraud.
• Usage Data: Log files, cookies and analytics, for a limited period of time to analyze trends, improve our services and ensure security.
• Marketing Preferences: To maintain compliance with applicable marketing laws and regulations.
• Legal Obligations: We may retain certain information as required by law, court order or regulatory obligations necessary for tax purposes, reporting or to respond to legal inquiries and investigations.
• Deletion: We take steps to securely delete or anonymize information when it is no longer needed for the purpose for which it was collected, unless we are required by law to retain it for a longer period.

We regularly review our retention practices to ensure compliance with privacy laws and regulations and to minimize retention to the extent necessary for legitimate business purposes. 

Your rights

As a user, you have certain rights regarding the collection, use and processing of your personal information. Here is an overview of your rights:

• Right to access: You have the right to request access. This includes information about how we collect, use and disclose your data.
• Right to rectification: if you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: you have the right to request erasure in certain circumstances, such as when the data is no longer needed for the purposes for which it was collected or if you withdraw your consent to its processing.
• Right to restrict processing: you have the right to request that we restrict processing in certain circumstances, for example when you dispute the accuracy or when processing is unlawful.
• The right to portability: You have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format and to transfer it to another controller where technically possible.
• Right to object: You have the right to object to processing in certain situations, for example where the processing is based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
• Right to complain: If you believe that we have violated your rights under applicable law, you have the right to file a complaint with the appropriate supervisory authority.

We take your rights seriously and are committed to responding promptly to any requests. If you wish to exercise any of your rights or have any questions, please contact us!